Freaking Awesome Questions

Subscriptions ordering cuts off around the 12th-14th of the month (depending on the month) and subscriptions ship on the 18th of each month.
Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.

You'll receive a tracking notification via email as soon as your sub ships!

Subscriptions renew automatically (unless you purchased a non-renewing gift), so you don't need to do anything! 

If you subscribe monthly, your subscription automatically renews on the 1st of each month (unless you cancel before then). 

If you subscribed for 3 or 6 months, your subscription will renew the 1st of the month after your term has ended. 

 Every subscriber will receive a notification ONE DAY BEFORE their subscription renews. 

 LOGIN TO YOUR ACCOUNT

Log into your account below and change your renewal date. (Note: whether you signed up via our site or CrateJoy, you can still log in here).

1. Login
2. Under "Update your information > Your subscriptions" click EDIT
3. Click "SKIP NEXT RENEWAL"
4. Confirm your skip

You are able to skip until ONE DAY BEFORE your subscription renews.  

 LOGIN TO YOUR ACCOUNT

The short answer is "fo sho."

If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can cancel at any time. 
If you cancel between the 2nd - 14th you will still receive the current month (and your subscription will not renew after that). 

If you cancel between the 15th and last day of the month you will NOT receive the next month's box and your subscription will not renew. 

 If you have a 3-6 month subscription, you can cancel at any time. 

You will receive shipments through the end of your term, but your subscription will not renew.

LOGIN TO YOUR ACCOUNT

Click the button below to login to your account and cancel your subscription.

1. Login
2. Under "Update your information > Your subscriptions" click EDIT
3. Click "CANCEL SUBSCRIPTION"
4. Confirm your CANCELLATION

You will receive any shipments you've already paid for through the end of your current term, but your subscription will not renew.

 LOGIN TO YOUR ACCOUNT

You can update your shirt size by logging into your account, under 'Update your information' click Edit, and change your options. 

 NOTE: if you subscribed for a 3-6 month term, the system will update your size for the next shipment. 

 LOGIN TO YOUR ACCOUNT

We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees.

To ask about swapping a shirt size, email us at info@smartassandsass.com.

You bet your a** we do! We appreciate the hell out of subscribers and our Loyalty Program is just one of the ways we like to show it. 

There are multiple ways to earn points to be redeemed for rewards. Click the link below for more info.

LOYALTY PROGRAM FAQ

We have referral opportunities built into our Loyalty Program; click below to learn more!

LOYALTY PROGRAM FAQ

We currently offer soft-blend, unisex tees in our shirt subscriptions and shop in sizes XS-3XL. See below for sizing details.

The sizes (chest measurements):

• Extra Small: 31"-34"
• Small: 34" - 37"
• Medium: 38" - 41"
• Large: 42" - 45"
• Extra Large: 46"-49"
• Double Extra Large: 50"-53"
• Triple Extra Large: 54"-57"

Each box will have 5-8 handmade, hilarious items. The items will have a theme (e.g. Motivational AF) and all of the items will relate to it. 

You can expect things like mugs, notebooks, tote bags, water bottles, pens & pencils, magnets, candles, and more. 

We regularly survey our sassy gang to make sure we are finding the types of goods you want to get.

Sometimes we brand partners for multiple months, but you'll never get the same product twice.

Lots of ways! Here are just a few:

• We see products online or in stores and we hunt down the creators

• We stalk the interwebs for sassy brands

• Our sass squad of subscribers gives us brand and product recommendations

• We attend markets and shows to see the latest and greatest

Gotta a brand that might be a good fit?

SUBMIT A BRAND OR PRODUCT

Subscription orders cutoff on the 12th-14th of the month (depending on the month) and ship on the 18th of each month. 

Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.

Shop orders are packaged and sent in 1-2 business days (unless otherwise noted). 

Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.You'll receive a tracking notification via email as soon as your sub ships!

Domestic 

NOTE: includes APO addresses.

Shirt subscription: $3.95 / shipment 

Box or Big Box subscription: $7.95 / shipment 

Shop order shipping rates vary and are calculated by weight based on location.

International

NOTE: your shipping cost includes ALL expected customs fees.

Canada*

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $16.95 / shipment 

Mexico* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $19.95 / shipment 

The United Kingdom* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $16.95 / shipment 

Australia* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $26.95 / shipment 

*Shop order shipping rates vary and are calculated by weight based on location.

We do! We currently ship to the following countries. See subscription shipping rates below. 

NOTE: your shipping cost includes ALL expected customs fees.

Canada*

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $16.95 / shipment 

Mexico* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $19.95 / shipment 

The United Kingdom* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $16.95 / shipment 

Australia* 

Shirt subscription: $6.95 / shipment 

Box or Big Box subscription: $26.95 / shipment 

*Shop order shipping rates vary and are calculated by weight based on location.

Thanks to our shipping partner, your shipping cost includes ALL expected customs fees.

If an item or your box arrives damaged, please send us an email at info@smartassandsass.com. We'll ask for a photo of the item in order for us to process a claim with the shipping service and will replace/refund the damaged products.

If an item or your box arrives missing an item or items, please send us an email at info@smartassandsass.com. We'll help get a replacement handled ASAP.

All subscription and product sales are final, unless an item arrives damaged (see above for instructions on how to reach us in this instance). 

 If you have purchased a long-term subscription (3-6 months) and cancel mid-term, you will still receive your remaining boxes but your subscription will not renew after your existing term ends.

The best way to get ahold of us is by going to our contact page or my emailing us at info@smartassandsass.com.If you are a vendor looking to partner with us, please visit our vendor page for more information.

 EMAIL US
 SUBMIT A BRAND OR PRODUCT

We love hearing what our subscribers think! You can leave reviews for other sassy ladies on CRATEJOY or FACEBOOK (links below). You can also provide feedback directly to S&S by sending us a good-old-fashioned email.

 REVIEW US ON CRATEJOY
 REVIEW US ON FACEBOOK
 EMAIL US

We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees.

To ask about swapping a shirt size, email us at info@smartassandsass.com.