Subscriptions ordering cuts off around the 12th-14th of the month (depending on the month) and subscriptions ship on the 18th of each month. See this month's official cut off date here
Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.
You'll receive a tracking notification via email as soon as your sub ships!
Subscriptions renew automatically (unless you purchased a non-renewing gift), so you don't need to do anything!
If you subscribe monthly, your subscription automatically renews on the 1st of each month (unless you cancel before then).
If you subscribed for 3 or 6 months, your subscription will renew the 1st of the month after your term has ended. Your subscription will renew for another 3 or 6 month term, unless you change your subscription to a different term before the renewal date.
Every subscriber will receive a notification ONE DAY BEFORE their subscription renews.
Absolutely! You can make changes to your subscription selections anytime!
If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can make changes at any time.
Changes will be reflected upon your NEXT renewal.
If you have prepaid for a 3 or 6-month subscription, you can make changes at any time.
Any shipments remaining in your current term will remain the same. Changes will be reflected upon your next renewal.
**Please note: S&S subscriptions are prepaid. So even if changes are made very soon after an original order or renewal, they will be set to take affect upon the next renewal. If you're hoping for sooner, contact our customer service team at info@smartassandsass.com and we'll see what we can do!
What kind of changes can you make? So glad you asked!
You can "upgrade" or "downgrade" your box
example -> go from T-shirt only to Big Box
You can change your subscription terms
example -> go from month-to-month to 3-month term
You can also change your shipping address and payment method!
*Shipping address changes made after the current month's cut off date will be applied to the next box, but can't be put into place for the current box.
Shirt size can be changed anytime and take affect in your next shipment, you don't have to wait until your next renewal to change your shirt size.
Login to your subscription from our website
Under Your Subscriptions, click Edit
*if you have multiple subscriptions listed, make sure you select the correct one
Make your changes and click Save
*NOTE: any changes made will be applied to your NEXT RENEWAL
Log into your account below to change your renewal date. (Note: whether you signed up via our site or CrateJoy, you can still log in here).
*If you are currently enjoying the spoils of a 3 or 6-month subscription, this action does not skip the next MONTH, but your next RENEWAL. If you would like to skip the next month's box, please email our customer service team at info@smartassandsass.com and we will take care of it for you!*
You are able to skip until ONE DAY BEFORE your subscription renews.
The short answer is "fo sho."
If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can cancel at any time.
If you cancel between the 2nd - 14th you will receive the current month, but your subscription will NOT renew after that.
If you cancel between the 15th and last day of the month you will NOT receive the next month's box and your subscription will NOT renew.
*Cancelling after a payment is processed, either the original order or renewal order, does not mean you will receive a refund. Cancelling means your account will not renew, but does not cancel the order just processed.*
If you have prepaid for a 3 or 6-month subscription, you can cancel at any time.
You will receive all shipments through the end of your term, but your subscription will NOT renew.
Click the button below to login to your account and cancel your subscription.
You will receive any shipments you've already paid for through the end of your current term, but your subscription will not renew.
Our subscription boxes are prepaid, so a cancel does not automatically mean a refund.
See our Returns & Refunds page for more information
Cancelling your subscription means your account will not renew after the original prepaid order has been fulfilled. You will still receive all of the monthly sass you have paid for.
If you made a mistake when you ordered, please email our customer service department ASAP at info@smartassandsass.com for assistance.
You can update your shirt size by logging into your account, under 'Update your information' click Edit, and change your options.
NOTE: if you subscribed for a 3-6 month term, the system will update your size for the next shipment.
We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees.
To ask about swapping a shirt size, email us at info@smartassandsass.com.
You bet your a** we do! We appreciate the hell out of subscribers and our Loyalty Program is just one of the ways we like to show it.
There are multiple ways to earn points to be redeemed for rewards. Click the link below for more info.
We have referral opportunities built into our Loyalty Program; click below to learn more!
Login to your subscription from our website
Under Account Settings, click Edit
Make your changes and click Save
In Account Settings you can change:
- Your name
- Email address
- Password
Login to your subscription from our website
Under Shipping Address, click Edit
Click Edit again, under your address listed
Make your changes and click Save
* You can also ADD shipping address in this section as well
Login to your subscription from our website
Under Credit Cards, click Edit
Click Edit again on the card listed
Enter the new card information
To make this your new payment method for your subscription, make sure to check the box to update your subscriptions.
Click Save
This process ADDS the new payment method, and does not remove the old one. To remove a payment method, click Edit and at the bottom click x Remove This Credit Card.
*Note: if this option is not there, this card is associated with a subscription and cannot be removed
Login to your subscription from our website
Under Your Subscriptions, click Edit
*if you have multiple subscriptions listed, make sure you select the correct one
Make your changes and click Save
*NOTE: any changes made will be applied to your NEXT RENEWAL
Here you can change your:
- box choice (Big Box, Box, T-shirt Only)
- prepaid term (6 month, 3 month, month-to-month)
- shirt size
- if you have multiple addresses and payment methods on file, you can change which one of each will be associated with this specific subscription
We currently offer soft-blend, unisex tees in our shirt subscriptions and shop in sizes XS-3XL. See below for sizing details.
The sizes (chest measurements):
Each box will have 5-8 handmade, hilarious items. The items will have a theme (e.g. Motivational AF) and all of the items will relate to it.
You can expect things like mugs, notebooks, tote bags, water bottles, pens & pencils, magnets, candles, and more.
We regularly survey our sassy gang to make sure we are finding the types of goods you want to get.
Sometimes we use brand partners for multiple months, but you'll never get the same product twice.
Lots of ways! Here are just a few:
• We see products online or in stores and we hunt down the creators
• We stalk the interwebs for sassy brands
• Our sass squad of subscribers gives us brand and product recommendations
• We attend markets and shows to see the latest and greatest
Gotta a brand that might be a good fit?
Subscription orders cutoff on the 12th-14th of the month (depending on the month) and ship on the 18th of each month.
Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.
Shop orders are packaged and sent in 1-2 business days (unless otherwise noted).
Domestic packages ship 1-5 day mail via UPS Ground or DHL Expedited and international packages arrive in 6-10 business days via DHL International.You'll receive a tracking notification via email as soon as your sub ships!
NOTE: includes APO addresses.
Shirt subscription: $3.95 / shipment
Box or Big Box subscription: $7.95 / shipment
Shop order shipping rates vary and are calculated by weight based on location.
NOTE: your shipping cost includes ALL expected customs fees.
Canada*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $16.95 / shipment
Mexico*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $19.95 / shipment
The United Kingdom*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $16.95 / shipment
Australia*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $26.95 / shipment
*Shop order shipping rates vary and are calculated by weight based on location.
We do! We currently ship to the following countries. See subscription shipping rates below.
NOTE: your shipping cost includes ALL expected customs fees.
Canada*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $16.95 / shipment
Mexico*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $19.95 / shipment
The United Kingdom*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $16.95 / shipment
Australia*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $26.95 / shipment
*Shop order shipping rates vary and are calculated by weight based on location.
Thanks to our shipping partner, your shipping cost includes ALL expected customs fees.
If a product is defective or if something is missing or damaged, you may return it within 30 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label.
To request a refund, please contact us at info@smartassandsass.com.
We'll ask for a photo of the item in order for us to process a claim with the shipping service and will replace/refund the damaged products.
If an item or your box arrives missing an item or items, please send us an email at info@smartassandsass.com. We'll help get a replacement handled ASAP.
All subscription sales are final, with the exception of damaged or missing items, unless an item arrives damaged (click here for instructions on how to contact us for damages.)
Note: If you have purchased a long-term subscription (3-6 months) and cancel mid-term, you will still receive your remaining boxes but your subscription will not renew after your existing term ends.
*You will not receive a refund when you cancel your subscription. Cancelling means your account will not renew.
Shop sales are available for a full product cost refund (less shipping fees) within 30 days of order. Customer is responsible for return shipping cost, and product must be received in the condition it was sent.
If you'd like to return a shop product, please contact us at info@smartassandsass.com.
If a shop product arrives damaged (click here for instructions on how to contact us for damages.)
The best way to get ahold of us is by going to our contact page or my emailing us at info@smartassandsass.com. You can also reach out via Facebook Messenger. Whatever method you choose, our customer service hours are 9:00 am - 4:30 pm Central, M-F.
If you are a vendor looking to partner with us, please visit our vendor page for more information.
You can reach out to us anytime!
The best way to get ahold of us is by going to our contact page or by sending an email to info@smartassandsass.com. You can also reach out via Facebook Messenger. Whatever method you choose, we'll get back to you within 3 business days!
If you are a vendor looking to partner with us, please visit our vendor page for more information.
We love hearing what our subscribers think! You can leave reviews for other sassy ladies on CRATEJOY or FACEBOOK (links below). You can also provide feedback directly to S&S by sending us a good-old-fashioned email.
We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees.
To ask about swapping a shirt size, email us at info@smartassandsass.com.
We like to keep your presents a surprise, so we do not notify recipients before delivery.
If your subscription or gift is arriving after their big day, you can print or email or custom gift message card as a placeholder!
Whether you're buying a gift from the shop or a subscription, both platforms have the option to add a gift message that we will print and include in your shipment.
To add a gift message for a SHOP ORDER, navigate to the cart page and click "Add a gift message."
To add a gift message for a SUBSCRIPTION ORDER, navigate to the cart page and check the box "This is a gift."
Yes we do! But they currently are only available for our online shop and. cannot be used towards subscription purchases
You bet your a** we do! We appreciate the hell out of subscribers and our Loyalty Program is just one of the ways we like to show it.
There are multiple ways to earn points to be redeemed for rewards. Click the link below for more info.
