RETURN, REFUND, and REPLACEMENT POLICY FOR SUBSCRIPTION ORDERS
All subscription sales are final, with the exception of damaged or missing items.
If a product is defective or if something is missing or damaged, the customer is responsible for contacting Smartass & Sass within 60 days of receiving the product via email at info@smartassandsass.com. We will send you a new item or credit your account. In situations when item(s) is/are to be returned, it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label.
If a subscription order or item within the subscription order was not received, the customer must contact Smartass & Sass within 60 days of the tracking number being generated in order to investigate further.
To request a refund, please contact us at info@smartassandsass.com.
RETURN, REFUND, and REPLACEMENT POLICY FOR SHOP ORDERS
Shop products are available for a full product cost refund (less shipping fees) within 30 days of order. Customer is responsible for return shipping cost, and product must be received in the condition it was sent.
If you'd like to return a shop product, please contact us at info@smartassandsass.com.
If a product is defective or if something is missing or damaged, you may return it within 30 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label.
If a shop order was not received, the customer must contact Smartass & Sass within 30 days of the tracking number being generated in order to investigate further.
To request a refund, please contact us at info@smartassandsass.com.
SHIPPING POLICY
Please note that SUBSCRIPTION shirts & boxes ship on the 18th of each month.
ALL SHOP ITEMS ship in 1-3 business days (unless otherwise stated).
Our international shipping rates include all relevant customs fees.