Every subscriber will receive a notification THREE DAYS BEFORE their subscription renews.LOGIN TO YOUR ACCOUNT
Absolutely! You can make changes to your subscription selections anytime!
If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can make changes at any time. Changes will be reflected upon your NEXT renewal.
If you have prepaid for a 3- or 6-month subscription, please reach out to info@smartassandsass.com for assistance.
**Please note: S&S subscriptions are prepaid. So even if changes are made very soon after an original order or renewal, they will be applied towards your NEXT renewal. If you're hoping for sooner, contact our customer service team at info@smartassandsass.com and we'll see what we can do!
If you subscribed through S&S's website CLICK HERE TO LOGIN. Cratejoy.com subscribers can view and manage their subscription by logging into their Cratejoy.com account.
What kind of changes can you make? So glad you asked!
You can "upgrade" or "downgrade" your box (example -> go from T-shirt only to Big Box)
You can change your subscription terms (example -> go from month-to-month to 3-month term)
You can change your shirt size for your next renewal
You can also change your shipping address and payment method!*
*Shipping address changes made after the current month's cut off date will be applied to the next box, but can't be put into place for the current box.
Login to your subscription from our website: CLICK HERE TO LOGIN **
Click Subscriptions
Click Subscriptions (again!)
Click on the Active Subscription you’d like to edit
To adjust your shirt size, click Variant*
To choose a different subscription product, click Swap Product near the bottom
To add a coupon, click Add Discount
*This will update your shirt size for your next renewal. If you have a 3- or 6-month prepaid subscription, reach out to info@smartassandsass.com for assistance.
**The above instructions apply to subscriptions created through S&S's website. Cratejoy.com subscribers can view and manage their subscription by logging into their account on Cratejoy.com.
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Login to your subscription from our website: CLICK HERE TO LOGIN
Click Subscriptions
Click Subscriptions (again!)
Click on the Active Subscription you’d like to edit
Scroll down and click Skip This Order
The pop up will tell you which renewal you are skipping and when your next renewal date will be
**If you have a 3- or 6-month prepaid subscription, we don’t currently have a way for these sasscribers to skip shipments or renewals. Please reach out to info@smartassandsass.com for assistance.
The short answer is "fo sho."
If you are subscribed month-to-month (i.e. you are charged every month on the 1st) you can cancel at any time. If you cancel after your renewal is processed, you will still receive the current month’s box, but your subscription will NOT renew after that. (e.g. if you cancel on February 10th you will get the February box but will NOT be charged on March 1 and will NOT receive the March box.)
If you have prepaid for a 3 or 6-month subscription, you can cancel at any time. You will receive all shipments through the end of your term, but your subscription will NOT renew.
*Subscriptions created through Cratejoy can be cancelled by logging into your cratejoy.com account.
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Login to your subscription from our website: CLICK HERE TO LOGIN
Click Subscriptions
Click Subscriptions (again!)
Click on the Active Subscription you’d like to edit
Scroll down and click Cancel Subscription
(The cancelled subscription will now be listed as Inactive and canceled.)
*Canceling means that your subscription will not renew again. You will receive all of the sass you have paid for. See our article Can I cancel at any time? for more information.
Our subscription boxes are prepaid, so a cancel does not automatically mean a refund.
See our Returns & Refunds page for more information
Cancelling your subscription means your account will not renew after the original prepaid order has been fulfilled. You will still receive all of the monthly sass you have paid for.
If you made a mistake when you ordered, please email our customer service department ASAP at info@smartassandsass.com for assistance.
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Login to your subscription from our website: CLICK HERE TO LOGIN
Click Subscriptions
Click Subscriptions (again!)
Click on the Active Subscription you’d like to edit
To adjust your shirt size, click Variant*
*This will update your shirt size for your next renewal. If you have a 3- or 6-month prepaid subscription, shirt sizes cannot be changed until your next renewal.
**Currently 3 or 6 month subscribers are unable to change their site from their customer dashboard. Please reach out to customer service for assistance.
It is possible to exchange your shirt for a better size. Contact customer service at info@smartassandsass.com for assistance.
On February 1st, 2022 Smartass & Sass applied a price increase to all subscription products. CLICK HERE to learn more.
As Smartass & Sass grows, certain states will require sales tax on all orders. Customers who were not charged tax in the past, may see that on your renewal now.
Smartass & Sass upgraded to a new subscription management system on March 1st. If you are having trouble logging into your account, it is most likely due to one of the scenarios below:
1) You are subscribed through Cratejoy. Please log into your cratejoy.com account to view/manage your subscriptions.
2) You are logging in with the wrong credentials. Previously S&S's subscriptions and Sass Shop logins were separate from each other and could be different. Login with your Sass Shop/FML loyalty account, which may be different credentials than you used to set up your subscription originally.
3) You do not have a Sass Shop/FML Loyalty account login yet and you need to finish setting up this new login. Click here to finish setting up your login to the new dashboard. Be sure to use the email address associated with your subscription.
Still having trouble? Contact customer service at info@smartassandsass.com
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Login to your account from our website: CLICK HERE TO LOGIN
Under your Account menu, click Profile
Make your changes to any of the sections and click Save
In Account Settings you can change:
Your name
Your email address
Your password
NOTE: this is NOT where to update your subscription address. See the next FAQ for those instructions
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Login to your subscription from our website: CLICK HERE TO LOGIN
Click Subscriptions
Click Shipping
Click on your address to expand the box, then click Edit
You should see a notification that says “Updating this payment method will update [ # ] associated subscription.”
Update your address here! And click “Edit shipping address” to save
DO NOT UPDATE YOUR ADDRESS UNDER PROFILE IN THE ACCOUNT DASHBOARD. YOU MUST CLICK SUBSCRIPTIONS AND CHANGE IT THERE OR YOUR CHANGES WILL NOT AFFECT YOUR SUBSCRIPTION.
You can change your address up to the 1st of the month for the update to be applied to the upcoming month's box. Otherwise, the change will affect your NEXT box.
Changes made AFTER your monthly order has been generated, but BEFORE the 13th can still be changed by S&S customer service. Email us at info@smartassandsass.com asap to see if we can catch it!
*To make sure you still receive your sass, submit a change of address to USPS so that your mail will be forwarded to the new address.*
*The steps below are for subscriptions created through S&S's website. Subscriptions created through Cratejoy can be viewed and managed by logging into your cratejoy.com account.
Steps on how to change your payment information are listed below. Once you've done so, please send a quick email to customer service at info@smartassandsass.com so that we can double check that the correct payment method is now associated with your subscription. Thanks sassy friend!
From your desktop:
Login to your subscription from our website: CLICK HERE TO LOGIN*
Click Subscriptions
Click Payment Methods
Click on your payment to expand the box, then click Edit Payment Method
You should see a notification that says “Any updates to this payment method must be completed via Shopify. Click below to receive an email from Shopify to update this payment method. Please check your spam folder if you don't receive the email within 10 minutes.”
Click Send Update Email
Check your email and follow the instructions to change your payment method
From your mobile device:
Login to your subscription from our website: CLICK HERE TO LOGIN*
Click the drop down that say 'My Account'
Select Subscriptions
Click the drop down that says 'Home'
select Payment Methods (may need to scroll down)
Click on your payment to expand the box, then click Edit Payment Method
You should see a notification that says “Any updates to this payment method must be completed via Shopify. Click below to receive an email from Shopify to update this payment method. Please check your spam folder if you don't receive the email within 10 minutes.”
Click Send Update Email
Check your email and follow the instructions to change your payment method
*For subscribers who joined the squad before February 16th, 2022, this is a new login page and may take different credentials than the old subscription portal. Login with your FML Loyalty/Sass Shop credentials. If you have not set up either of these accounts, click 'create account' to finish creating your new login.
If you’d like to remove payment information that is not connected to an active subscription, please reach out to info@smartassandsass.com
Login to your subscription from our website: CLICK HERE TO LOGIN Click Subscriptions Click Subscriptions (again!) Click on the Active Subscription you’d like to edit To adjust your shirt size, click Variant* To choose a different subscription product, click Swap Product near the bottom To add a coupon, click Add Discount
*This will update your shirt size for your next renewal. If you have a prepaid subscription, reach out to info@smartassandsass.com for assistance.
Smartass & Sass has recently upgraded to a new subscription management system with a new customer dashboard.
Subscribers who signed up before February 16th, 2022, these credentials may be different than your old subscription portal login information, or you may need to finish setting up your new account. Login with your FML Loyalty/Sass Shop account credentials. If you do not have one of these accounts yet, CLICK HERE to finish setting up your new login. Make sure to use the same email address that has been associated with your subscription. (Good news! NOW you'll have an FML Loyalty and Sass Shop account, because with the new dashboard all of your sass will now be ONE place!!)
Subscribers who signed up through Cratejoy, make all changes to your account through Cratejoy.com.
We currently offer soft-blend, unisex tees in our shirt subscriptions and shop in sizes XS-3XL. See below for sizing details.
The sizes (chest measurements):
Each box will have 5-8 handmade, hilarious items. The items will have a theme (e.g. Motivational AF) and all of the items will relate to it.
You can expect things like mugs, notebooks, tote bags, water bottles, pens & pencils, magnets, candles, and more.
We regularly survey our sassy gang to make sure we are finding the types of goods you want to get.
Sometimes we use brand partners for multiple months, but you'll never get the same product twice.
Lots of ways! Here are just a few:
• We see products online or in stores and we hunt down the creators
• We stalk the interwebs for sassy brands
• Our sass squad of subscribers gives us brand and product recommendations
• We attend markets and shows to see the latest and greatest
Gotta a brand that might be a good fit?
Subscription orders cut off at 12:00 am ET on the 13th of the month and ship on the 18th of each month. Orders placed after the cut off will ship the NEXT month.
- Domestic Box and Big Box subscriptions usually arrive in 1-7 business days via UPS SurePost
- T-shirt Only subscriptions ship 1-3 business days via USPS First Class
- All International subscriptions usually arrive in 6-15 business days via ePost Global
*Shipping delays are unfortunately a real thing these days, and suck a lot. All shipping time frames are estimated and Smartass & Sass cannot guarantee a package will be received by a specific date.
Shop orders are packaged and sent in 1-2 business days (unless otherwise noted).
Domestic packages usually arrive in 3-7 business days via USPS First Class or FedEx and international packages arrive in 7-15 business days usually via either UPS Canada, TForce, or Intelcom. You'll receive a tracking notification via email as soon as your sub ships!
*Shipping delays are unfortunately a real thing these days, and suck a lot. All shipping time frames are estimated and Smartass & Sass cannot guarantee a package will be received by a specific date.
NOTE: includes APO addresses.
United States (includes APO)
Shirt subscription: $3.95 / shipment
Box or Big Box subscription: $7.95 / shipment
Shop order shipping rates vary and are calculated by weight based on location.
NOTE: your shipping cost includes ALL expected customs fees.
Canada*
Shirt subscription: $7.95 / shipment
Box or Big Box subscription: $23.95 / shipment
Mexico*
Shirt subscription: $9.95 / shipment
Box or Big Box subscription: $32.95 / shipment
The United Kingdom*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $12.95 / shipment
Australia*
Shirt subscription: $7.95 / shipment
Box or Big Box subscription: $28.95 / shipment
*Shop order shipping rates vary and are calculated by weight based on location.
We do! We currently ship to the following countries. See subscription shipping rates below.
NOTE: your shipping cost includes ALL expected customs fees.
Canada*
Shirt subscription: $7.95 / shipment
Box or Big Box subscription: $23.95 / shipment
Mexico*
Shirt subscription: $9.95 / shipment
Box or Big Box subscription: $32.95 / shipment
The United Kingdom*
Shirt subscription: $6.95 / shipment
Box or Big Box subscription: $12.95 / shipment
Australia*
Shirt subscription: $7.95 / shipment
Box or Big Box subscription: $28.95 / shipment
*Shop order shipping rates vary and are calculated by weight based on location.
Thanks to our shipping partner, your shipping cost includes ALL expected customs fees.
If a product is defective or if something is missing or damaged, you may return it within 30 days of receiving it and we will send you a new item or credit your account. When returning product(s), it is your responsibility to take reasonable care to see that the product(s) are not damaged in transit and are received by us at our address as displayed on the postage label.
To request a refund, please contact us at info@smartassandsass.com.
We'll ask for a photo of the item in order for us to process a claim with the shipping service and will replace/refund the damaged products.
If an item or your box arrives missing an item or items, please send us an email at info@smartassandsass.com. We'll help get a replacement handled ASAP.
All subscription sales are final, with the exception of damaged or missing items, unless an item arrives damaged (click here for instructions on how to contact us for damages.)
Note: If you have purchased a long-term subscription (3-6 months) and cancel mid-term, you will still receive your remaining boxes but your subscription will not renew after your existing term ends.
*You will not receive a refund when you cancel your subscription. Cancelling means your account will not renew.
Shop sales are available for a full product cost refund (less shipping fees) within 30 days of order. Customer is responsible for return shipping cost, and product must be received in the condition it was sent.
If you'd like to return a shop product, please contact us at info@smartassandsass.com.
If a shop product arrives damaged (click here for instructions on how to contact us for damages.)
The best way to get ahold of us is by going to our contact page or my emailing us at info@smartassandsass.com. You can also reach out via Facebook Messenger. Whatever method you choose, we usually respond within one business day unless we're wicked busy. If you do not receive a response within 3 business days, please feel free to reach back out!
If you are a vendor looking to partner with us, please visit our vendor page for more information.
You can reach out to us anytime!
Our amazeballs customer service team usually replies within one business day, but sometimes we get hella busy. If you don't receive a response within 3 business days, please feel free to reach back out!
The best way to get ahold of us is by going to our contact page or by sending an email to info@smartassandsass.com. You can also reach out via Facebook Messenger.
If you are a vendor looking to partner with us, please visit our vendor page for more information.
We love hearing what our subscribers think! You can leave reviews for other sassy ladies on CRATEJOY or FACEBOOK (links below). You can also provide feedback directly to S&S by sending us a good-old-fashioned email.
We may be able to exchange your shirt size, pending availability. For size exchanges, customers are responsible for return shipping fees.
To ask about swapping a shirt size, email us at info@smartassandsass.com.
We like to keep your presents a surprise, so we do not notify recipients before delivery.
If your subscription or gift is arriving after their big day, you can print or email or custom gift message card as a placeholder!
Whether you're buying a gift from the shop or a subscription, both platforms have the option to add a gift message that we will print and include in your shipment.
To add a gift message for a SHOP ORDER, navigate to the cart page and click "Add a gift message."
To add a gift message for a SUBSCRIPTION ORDER, navigate to the cart page and check the box "This is a gift."
Yes we do! But they currently are only available for our online shop and. cannot be used towards subscription purchases
You bet your a** we do! We appreciate the hell out of subscribers and our Loyalty Program is just one of the ways we like to show it.
There are multiple ways to earn points to be redeemed for rewards. Click the link below for more info.
Loyalty reward discount codes cannot be combined with other promo codes, including automatic discount codes (ex. free shipping on orders of $75+). If your order qualifies for one of these discounts, the loyalty reward code can not be used as well. Hang onto this code for a future order!
Click the link below for more info on the loyalty program.
Points are added to your account as soon as your order is shipped. Shop orders are fulfilled in 1-3 business days. Subscription orders are always scheduled to ship on the 18th of each month. For orders that include a combo of shop and subscription products, all points will be added to your account when the subscription item ships.
F*cks do not get added retroactively. As soon as you've signed up, you'll start receiving f*cks. The good news? Signing up for any type of account (subscription, shop, loyalty) signs you up for the FML loyalty program automatically. So as long as you log in each time you place an order - vs. checking out as a Guest - you'll be earning f*cks!
Birthday f*cks are added to your account on your special day. If you entered the anniversary of your birth within 30 days of celebrating, your first gift will be granted after your next trip around the sun (aka, next year.)
This error appears when the friend you are trying to refer is already a loyalty program member. Only new sassholes are eligible for a referral discount.
